Refund policy

Return Policy

Domestic Orders:

  • An order is eligible for return within 3 days from the date of delivery.

  • Products which are bought on sale are not eligible for return.

  • Return / Cancellation is not accepted for orders with custom tailoring, including fall & edging services.

  • Unboxing video is mandatory for any damage claim.

  • Customers can initiate a return request based on the following circumstances:

    Return Reason Resolution
    Incorrect item delivered Refund / Gift Card
    Item is damaged / defective Refund / Gift Card
    Color different from description Gift Card
    I do not like this material Gift Card

  • To raise a return request, customers must send an email to support@sampradayadesignerstudio.com with the order details and the reason for return. For damaged/incorrect items, a photograph of the product, price tag, and the packing cover is mandatory.

  • Our support team will analyze and approve the return request.

  • Once approved, pack and ship the item to the address below:

    Sampradaya Designer Studio Plot No 350, TNGOS Colony, GachiBowli, Behind QCity Building, 500046 9059869444

  • The products must be returned in their original condition, unaltered, and unused. The price tag (and the silk mark tag if applicable) must be present, and the saree folding must be intact.

  • Refund/gift card will be issued after receiving the item and approval by our quality assurance team. It will include only the cost of the product. Any other costs incurred for the order by the company/customer will not be refunded.

  • All refunds will be credited to the same payment mode used for the order. The refund might take 7 to 10 working days to credit from the date of initiation.

  • Exchange can be done only once. Gift Card will have validity of 3 months from the date of issue. You can use the gift card to purchase any product available on our website.
  • In case of any queries related to return or exchange, we advise you to call us at +91 7036762236 (Mon – Sat 11 am to 8.00 pm IST) If we fail to attend your call, we will ensure to revert back within 60 mins. Or email your query to support@sampradayadesignerstudio.com

We do not accept returns for orders from countries outside India

Please note :

Sampradaya designer studio cannot be held responsible for any damage that occurs to the saree/accessories after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
If you have requested falls and pico, and/or saree tassle/blouse detachment services to your purchased saree, Exchanges are not permitted.
All products bought at SALE/DEAL PRICE are not eligible for Exchange.
For any Paid Order cancellations done by the customer, a "5% PAYMENT GATEWAY & WEBSITE HANDLING" charge will be levied and has to be borne by the customer.